Privacy Policy

At Commercial Roofing Contractors, we are committed to safeguarding the privacy and personal data of our website visitors, clients, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

• Commercial Roofing Contractors,
• Woods Lodge,
• The Paddock, 6 Forge Close,
• Great Warley, Brentwood,
• CM13 3FF, United Kingdom

Email: privacy@commercialroofingcontractors.uk

Data Controller: The Data Controller at Commercial Roofing Contractors

2. What Personal Data We Collect

We may collect and process the following types of personal information:

• Name and contact details (e.g. email address, phone number, address)
• Business information (company name, role, industry)
• Enquiry details submitted via forms, emails or phone calls
• Website usage data (e.g. IP address, browser type, pages visited)
• Marketing and communication preferences

3. How We Collect Your Data

We collect data through:

• Contact forms on our website
• Direct email or telephone communications
• Cookies and tracking tools
• Third-party lead generation partners (with lawful basis)

4. Why We Process Your Data

We use your data to:

• Respond to enquiries and provide requested services
• Deliver quotes, invoices, and customer service
• Improve our website and service offerings
• Conduct marketing with your consent or legitimate interest
• Comply with legal obligations

5. Lawful Basis for Processing

We process your data under the following legal bases:

• Contractual necessity – to fulfil a contract or service you’ve requested
• Legitimate interests – for reasonable business operations that do not override your rights
• Consent – where you have explicitly opted in to marketing or other communications
• Legal obligations – to comply with applicable laws

6. How We Share Your Data

We may share your personal data with:

• Contractors or service providers involved in delivering roofing services
• Professional advisors (legal, accounting)
• Technology providers (e.g. hosting, email platforms)
• Regulatory authorities, if required by law

We do not sell your personal data to third parties.

7. International Data Transfers

We store all personal data within the UK or EEA. If a transfer outside this area is ever necessary, we will ensure appropriate safeguards are in place as required by UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. For most enquiries, this means up to 6 years, unless you request deletion earlier and we have no legal obligation to retain it.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access your data

• Request rectification or erasure

• Object to processing or request restriction

• Data portability (in some cases)

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact the Data Controller at:
privacy@commercialroofingcontractors.uk

10. Cookies and Tracking

We use cookies to enhance site functionality and understand visitor behaviour. You can manage or disable cookies via your browser settings. A full Cookie Policy is available upon request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing this page periodically.